technical support
Technical support and assistance, frequently asked questions and answers
FAQs
FAQs
23 results found
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Q：Can it participate in carbon emission trading?A :Energy storage only participates in the transfer of green electricity, which may generate carbon emi
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Q：Are there any safety risks with the battery?A :Our batteries have undergone puncture resistance testing, have been certified by professional organi
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Q：Will problems with the energy storage system affect normal production?A :Our energy storage battery is installed behind the meter, which does not affect grid electricity usa
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Q：What is the cooling method?A :Liquid cooling.
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Q：What is the capacity of the battery cells? What is the battery material?A :We use 280Ah battery cells, and the battery is made of lithium iron (LiFePO4)phosphate.
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Q：What is the power and capacity of the commercial energy storage cabinet?A :The inverter power is 100KW, battery capacity is 215KWh, can be parallel connected up to 1MWh, and e
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Q：What about sample shipping costs?A :Sample prices are executed at the selling price, and you are responsible for the shipping costs.
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Q：What is the production and delivery lead time?A :15-20 days from order placement to shipment. Air freight takes 1-2 weeks, sea freight takes about 45
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Q：What is the minimum order quantity?A :There is no order quantity threshold. You can order 1-10 units for grid connection testing. After su
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Q：Can a letter of credit be used?A :No.
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Q：How to make payments?A :50% when placing the order, the remaining 50% before shipment.
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Q：What certifications have you obtained so far?A :Currently certified with CEI-021, CE, and UN 38.3.
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Q：What is the battery life?A :Approximately 20% reduction after 6000 cycles of charging and discharging.
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Q：Is there a local responsible person, office or company?A :After establishing local distributor channels, a responsible person will be appointed locally or a b
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Q：Have you sold locally? Do you have distributors?A :In discussions.
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Q：What is the price?A :The price for purchases of less than 10 units is the sample price. There are discounts for bulk purc
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Q：Do you have a mobile app to monitor electricity usage?A :Yes, you can download an inverter app on your phone to view real-time operation status and electrici
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Q：What is your after-sales plan?A :(1) The software can remotely monitor components, and general issues can be resolved remotely. (2) S
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Q：What are your advantages compared to other brands?A :(1) High cost performance, offering more competitive prices while ensuring quality. (2) We are a lis
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Q：Which inverters are compatible with the battery?A :Currently, the built-in inverter brand for the all-in-one machine is Megarevo, and compatibility wit